TRAINING / COACHING

TRAINING

Our Health & Safety training really does add value as can be seen from the willingness with which our delegates go about implementing what they have learnt back in their own surgeries. Mythbusting means individuals are challenged to change their perceptions, use their common sense and react to issues in a pro-active, practical manner. Our lively delivery style ensures that participants enjoy getting to grips with a subject previously thought either boring beyond belief or too complicated to even know where to start. With their unique knowledge of the NHS and Primary Care, our trainers are happy to go off-script to answer questions and delve deeper into subjects of particular importance to delegates.

We believe that if someone doesn’t understand something it is our fault for not explaining it so that they do and not theirs for ‘not getting it!’ This is particularly true with Risk Assessment which is often treated as a theoretical process with far too little input from the real world. This goes against the blindingly obvious fact that it is exactly those risks and hazards that have to be assessed! Our approach is very different: never nit-picking at exactly what sub-section of which Regulation has been broken but rather - how to get it sorted! We deal in, real situations in real Practices. The importance of sharing Best Practice is never underestimated and of utmost importance for delegates who reap the benefits in their surgeries.

“Always excellent, upbeat delivery of absolutely relevant information, explained well with humour and good examples which stick in your mind. Time out definitely well spent and having an enthusiastic trainer helped make a challenging subject more enjoyable. Who knew H&S could be such a dynamic and interesting subject with the fear taken away”

WORKSHOPS

All our workshops can be delivered in a variety of formats to ensure they “hit the spot”. They have been used as a 20-minute slot at a Practice Manager conferences, one-hour ‘Top Tips’ talks, two-hour sessions with cream teas for Practice Manager Groups and half-day/full-day workshops for LMCs, CCGs, PCNs, Federations and Consortia. Delegates are always surprised at the amount and sheer useability of the handouts they are given to work on during sessions and take back to their own surgeries. The Certificates of Achievement that are issued may be used as evidence to prove “competence” in Health & Safety for CQC and their own CPD.

We appreciate how difficult it is to release staff for training so we adapt every session to suit the knowledge levels of those attending (e.g. someone well on the way to compliance doesn’t want or need chapter and verse on the basics). All of our training is, therefore, essentially bespoke.

Workshops will always be practical and without jargon. Include plenty of 'invaluable mythbusting' and, of course, chocolate hobnobs.

“Good format and pace with plenty of opportunity for us all to ask questions of the tutor without feeling silly and also share experiences with staff from other Practices. We all came away with lots of action points to focus on what needs to be done back at our surgeries which will be made very easy with the many handouts we were given. The mythbusting was brilliant and transformed our attitude as to what we could achieve to keep everyone safe and CQC happy! We can all now report back to our Partners knowing just what has to be done and how.”

COACHING

If you prefer a more personal approach or would like to involve other members of the Practice in the training then our on-site coaching will suit you perfectly.

Our Coaches are experienced in the NHS and Primary Care and have often managed the Health & Safety in their own surgeries. They are very approachable and down-to-earth.  When it comes to how surgeries work …….they have seen it, done it and if they haven’t got the sweatshirt - they know someone who has!

Coaching sessions are jargon-free and enjoyable; whether held as a 1-to-1 session, with a small group of staff or a combination of both.  Using the Pack, an incredible amount can be achieved in just half-a-day.  A complete Policy Document will be produced, responsibilities delegated and future actions planned.  Also, as we are at your surgery, actual Risk Assessments can be carried out and real practical solutions to difficult issues discussed and agreed.

Coaching sessions are equally effective for Practices starting from scratch or dealing with a pile of documentation that might look extremely impressive but is sadly out-of-date.  Fees of £875 per day and £520 per half-day or £225 per hour with a mileage fee of 48.5p per mile + VAT make this, therefore, an extremely cost and time effective way of getting what can be a complicated and onerous job sorted!

“Thank you so much for your coaching session with us last week. It was so good for us all to work together on the Pack policies and forms with you there to guide us. It was also useful to walk around the surgery getting your advice on areas that concerned us. After just half-a-day it’s all done & dusted with any remaining tasks shown clearly on our individual Action Plans. No problems keeping it up to date either. It’s a real burden lifted – what a relief!”